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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tiana Celest

November 19, 2025

5  out of  5
rating by Tiana Celest
"Joan helped me with my auto insurance and she made everything really easy to understand. She was very nice and answered all my questions. The whole process was quick and smooth. I’d definitely recommend her."
We responded:
"Thank you for your review! Joan is stellar and a star in our office at providing great service! Thank you for being a part of the State Farm Team"
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Keith Badiner

November 18, 2025

5  out of  5
rating by Keith Badiner
"Joan is excellent! I have rarely met anyone that is so pleasant, intelligent, and caring. Joan finds solutions and opportunities to tailor insurance to your needs. I trust her very much and highly recommend Joan Marquez!!"
We responded:
"Hi Keith! Joan is an excellent part of our team and is extremely knowledgeable. Looking forward to working with you in the future! ~Zurich"
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Trent Nyberg

November 18, 2025

5  out of  5
rating by Trent Nyberg
"Joan is an amazing insurance agent, very knowledgeable and helped me with options for my home and auto insurance!"
We responded:
"Trent thank you for the kind words. Joan is our office manager and sets the standards for our office."
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Trisha Haertle (Marienex)

November 18, 2025

5  out of  5
rating by Trisha Haertle (Marienex)
"Saula at Zurich State Farm has been amazing. I'm a very forgetful person, and this causes a lot of issues but Saula has been so helpful in helping me post payments and sending reminders. Very nice and professional!"
We responded:
"Hello Trisha, We appreciate your review! Saula works extremely hard and is very thorough at her job ~Zurich "
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Taylor Busse

November 18, 2025

5  out of  5
rating by Taylor Busse
"Joan helped me get a quote for my auto that was cheaper than my current policy and she was so sweet and very helpful!"
We responded:
"Taylor, thank you so much for your review! Joan enjoyed your conversation and is looking forward to more! ~Zurich"
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Ricardo Morris

November 17, 2025

5  out of  5
rating by Ricardo Morris
"Joan is amazing, she’s professional, reliable, and truly cares. Highly recommend!"
We responded:
"Thank you for youre kind words! Joan is the best of the best and always wants to help you with your insurance!"
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kenneth Litzenberger

November 13, 2025

5  out of  5
rating by kenneth Litzenberger
"Great service. They helped me get the best possible price! I highly recommend the Zurich Simon agency."
We responded:
"We appreciate your business and your positive review! ~Zurich"
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J L

November 12, 2025

5  out of  5
rating by J L
"Saula Gonzalez Is the most helpful, knowledgeable, and nice person to work with!! Highly recommended!"
We responded:
"Thank you for taking the time to write this review! It means a lot that we work with you and make sure you understand your insurance ~Zurich"
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Richard

November 12, 2025

5  out of  5
rating by Richard
"State Farm on O'Farrell Steet in San Francisco is one of the best insurance company in the bay area. Zurich Simon and Saula Gonzalez are very professional and accommodating and take their time to review your policy and insurance needs thoroughly as well as follow up with any questions. We highly recommend using them for your insurance needs. -Rick and Gabriella"
We responded:
"Thank you so much for your kind review. We look forward to working with you in the future! ~Zurich"
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kevin legaspi

November 7, 2025

5  out of  5
rating by kevin legaspi
"Joan made the switch to State Farm extremely easy! She has very clear and explained everything perfectly, helping me understand the importance of some coverages. She was able to get me some discounts and overall I am extremely happy with her and State Farm’s customer service already. Coming from Geico I never experienced customer service like this. Thank you Joan for making the transition smooth and effortless! The price of customer service is priceless to me and I’d rather pay more so I can speak to an actual person than have an automated system do all the work."
We responded:
"Thank you very much for your kind words. Joan has a valuable experience with many aspects of insurance. A personalized touch definitely helps make the experience. ~Zurich"
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nicky riley

November 3, 2025

5  out of  5
rating by nicky riley
"Zurich Simon has been great and very professional taking care of the problems that I have quick and fast making sure that I'm comfortable and my cars are insured with the best I give them a five-star also there customer service and the way they greet you and treat you in the office is amazing they make you feel wanted with being a State Farm customer I really was thinking about finding another insurance company until I met this office and they are very generous the way they treat people so I will be definitely staying with State farm for as long as this office is open."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! ~Zurich "
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Execution Gaming

October 29, 2025

5  out of  5
rating by Execution Gaming
"Huge shoutout to Saula at State Farm! She made everything so easy and actually took the time to make sure I understood my options. It’s nice to work with someone who truly cares about their customers."
We responded:
"Thank you for your review! Saula is awesome! ~Zurich "
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Richy

October 29, 2025

5  out of  5
rating by Richy
"Spoke to Saula she was very helpful. Amazing customer service."
We responded:
"Thank you so much for your review! ~Zurich"
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Carlos

October 29, 2025

5  out of  5
rating by Carlos
"Saula was very helpful and courteous 10/10 customer service"
We responded:
"Thank you for your review! ~Zurich"
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Sophia Trigonis

October 28, 2025

5  out of  5
rating by Sophia Trigonis
"always reliable and thorough service, and very helpful in answering my insurance related questions! Thank you Zurich & team!"
We responded:
"Sophia always a pleasure! Love hearing about your creative talents and where's the best place to eat! Take Care ~Zurich"
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Louise Lue

October 25, 2025

5  out of  5
rating by Louise Lue
"Appreciate the great customer service. Saula was very helpful and quick to respond to questions I had."
We responded:
"Saula is awesome! Thank you for reaching out for help with your insurance. ~Zurich "
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Filmer De Luna

October 22, 2025

5  out of  5
rating by Filmer De Luna
"Always professional and a great team working with."
We responded:
"Thank you so much for your review! ~Zurich"
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Robert Tooker

October 22, 2025

5  out of  5
rating by Robert Tooker
"This State Farm team is always friendly and helpful. Their communication is detailed and professional. Saula keeps me informed of progress on my new policies and almost anticipates my questions and emails me with updates."
We responded:
"Thank you for your review! ~Zurich"
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Emeka Chugbo

October 22, 2025

5  out of  5
rating by Emeka Chugbo
"Excellent, she was really helpful and attentiive to details, highly recommended"
We responded:
"Hello, thank you very much for your google review! We appreciate working with you and looking forward to working together in the future. "
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Noel Tongco

October 22, 2025

5  out of  5
rating by Noel Tongco
"Ive been assisted perfectly good getting a perfect bundle for my Insurance. Joan was so helpful to make it happen. And I am happy switching to State Farm. Thank you very much. Its a 5 Star."
We responded:
"Joan is an excellent Office Manager and leads the example for great service. ~Zurich"
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Carlos Maturana

October 18, 2025

5  out of  5
rating by Carlos Maturana
"I had a five-star experience with Zurich's customer service, and I'm very grateful for Joan's assistance. It was such a positive experience that I would give a six-star review if possible."
We responded:
"Thank you very much for your review! I appreciate you for taking the time to leave a review. ~Zurich "
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Ron M

October 14, 2025

5  out of  5
rating by Ron M
"Saula was very professional, knowledgeable, and assisted me promptly with everything I needed with regard to my insurance policies."
We responded:
"Thank you very much for your kind review. Saula takes pride in providing an excellent experience~Zurich"
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Zachary D. Simon

October 10, 2025

5  out of  5
rating by Zachary D. Simon
"It's always great to get friendly help when dealing with a crisis. I am a grad student and got into a no-fault car accident earlier this year. I appreciate speaking to my State Farm agent, who helped me address my claim step-by-step. The car accident made me feel anxious throughout the day and overwhelmed with work, school, and processing the car accident. Luckily, Zurich and his State Farm team communicated effectively by regularly following up with me, giving me updates, and paying great attention to detail. They were able to process my claim and recommend low-cost auto repair shops near me. Their help was much needed because I commute across the Bay Bridge 3 times a week from class to work, and Zurich's State Farm team helped me out during a hectic week. Thanks yall!"
We responded:
"Thank you for your review, Zachary - Zurich"
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Alex Cote

October 9, 2025

5  out of  5
rating by Alex Cote
"Zurich Simon was very helpful & insightful guiding me through the whole process. I highly recommend him."
We responded:
"Thank you for your review Alex! ~Zurich"
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Scarlet Santiago

October 8, 2025

5  out of  5
rating by Scarlet Santiago
"Saula is very informative ! Handles everyone with care. Great customer service !"
We responded:
"Thank you for your review, Scarlet!"